S-FLO Stainless Steel Faucet – Warranty Terms

The 10-year warranty covers leakage and drip of the ceramic valve (ceramic disc cartridge) that control the faucet. Or equivalent to 300,000 using times (open/close).

The warranty does not cover any defect under the following circumstances:

  1. Any modifications of the fittings;
  2. Non-conforming installation, product misuse, or installed in an improper environment that is not suitable for normal usage of the product. For example:
  • Installing of the fittings in the wrong direction;
  • To be used with overpressure water system, groundwater, water with high-impurities, and the abnormal rate of alkaline/acidity;
  • Any blockage inside the fitting according to the water system/environment;
  1. Any defect caused by accident, force majeure, and natural disaster, such as fire/conflagration, lightning, flood, including demolition;
  2. Cost of returning the defective item and delivering the replacement.


Claims Process

  1. Contact us:
  1. Our representative will contact you to examine the defective item.
  2. If the Company considers the case to be cover under the warranty, our representative will deliver the replacement to you.



  • The Company shall provide a new model or another equivalent model as a replacement for the obsolete model or out-of-stock model.
  • The consideration is at the Company’s absolute discretion.
  • The Company reserves the right to amend the warranty terms at any time without prior notice.